
That isn't intended to be an insult, rather imply their are a lot of opportunities in DC for folks who have experience building social media business strategies, particularly folks who can address the IT side of things and can debate business cases while understanding project management in government.
Government 2.0 Camp was, for the most part, very interesting. As I am reading the reviews, I noted that one of the suggestions for next year is that there should be more critics. Well, I was clearly in the wrong sessions, because I thought for a moment I was going to get tossed out of that session for being too critical. Actually, I think the Air Force is doing something interesting, but I'm still on the fence whether or not I think it is smart or not.
The US Air Force has a slogan that captures the essence of their new media approach: "every Airman is a communicator." They even have a really slick 8 minute video that discusses their social media approach, which as of Tuesday night, is still not actually available to be seen through social media websites like YouTube. I particularly liked the way the Air Force video frames the "Carrier" PBS series in the video, which the Air Force celebrates as a success, even though the Navy did not.
The point is that "every Airman is a communicator" is as best I can tell not only the slogan, but the business strategy of the Air Force, and because I had no problem playing the role of the critic, my question is whether or not that is a smart communication strategy? I would suggest it could be, but it may also be the perfect example of why the military services, other than the Coast Guard, are struggling to find their voice with new media.
For example...
If the purpose of "every Airman is a communicator" is to get Air Force personnel involved in new media, have them engage the tools and become comfortable with the technologies and options available, then this is a real strategy. Does it have value? It might, the ability to communicate with family while on deployment for example could be a way to maintain morale among those forward deployed. Connectivity online in new media is social communication that younger generations are comfortable with, and in many ways expect access to. In that regards, the simple engagement philosophy behind "every Airman is a communicator" may work under the theory that encouraging everyone to do it is simply enough, and that any communication is better than a default of no communications.
The downside of "every Airman is a communicator" being the social media strategy itself is that the Air Force does not actually have a strategic communication strategy associated with its social media strategy, meaning there is no congruency in the message being generated or integrated into their communicator networks. The phrase "it's personal, not business" would apply to the Air Forces social media strategy, and under the theory "it's personal, not business" one might raise the simple question what the business function new media is actually providing for the Air Force?
In other words, does the Air Force lack a strategic communication strategy with social media because they have decided they want their airmen to use it for personal use, and indirectly garner the benefits of this indirect approach, or does it reflect something broader like...
When an agency or enterprise lacks a strategic communications strategy that builds through social media, does that reflect a business that doesn't have anything of value to say to the public? Be it known I asked that question to several different organizations while I was in Washington DC, including directly to several employees of 4 very prominent think tanks that are part of the national security discussion.
And it is the first question I would ask the Navy.
Strategic Communications content that is published consistency in social media (including comments) is considered branding. For example, a disclaimer that gives name or rank would represent a brand. If the services want to build an online brand through social media, they have to know how all their activities work together. There needs to be a consistency and congruency to these activities. Each part of the social media puzzle builds into a picture people have of the brand, how they imagine the brand to be as it relates to how the agency or enterprise really is will be determined based on how well this stuff is done right. Best of all, these activities don't require micromanagement to get right, they can be done effectively if the big ideas are done right and executed properly.
I would use the example of the USNI blog, where the authors do not actually coordinate topics nor does the Naval Institute put out guidance regarding content. We all understand the big idea though, and each have a good idea how to execute it. This allows the individual authors, without coordination, to represent the brand with integrity while producing content that can carry multiple points of view, including opposite points of view in posts.
From an organizational perspective, the complexities extend to how the services brand comes together when multiple individuals are posting topics for discussion. The impact of consistency and congruency on any topic centric strategic communication effort can and will often have a shaping effect. This is an important concept for military organizations today, because as part of our wars, we also find ourselves in an information war.
Information warfare through social media is often described as asymmetric warfare. For example, identity is information, a shaping operation for information context, so the identity of a military service blogger in cyberspace is part of a tactical shaping operation for the information being transmitted. By saying you are the US Navy for example, the Navy would be taking a symmetric warfare tactical approach in information shaping operations with their strategic communications. By using an alias when posting a comment, it is essentially taking an assymmetric warfare tactical approach in information shaping operations. As an example, I blogged under the call sign Galrahn for nearly 18 months primarily as an assymmetric tactical approach in information shaping operations, the intent of the shaping operation being to establish my credibility as a serious study of naval issues prior to people realizing I am actually a 33 year old IT nerd from New York.
I expressed these ideas many times while in DC, as it is part of my gig in explaining social media to organizations looking to better understand how it works, and how it might work within the context of their organization. When I brought this up in the Air Force session, the look on the folks in the "every Airman is a communicator" session left me thinking the Air Force doesn't actually have a strategic communications strategy with social media. I don't think they have given this as much intellectual rigor as their slick video suggests, but I do think they are on the right track with the slow approach.
Strategically, it may not matter if the Air Force is looking at social media as strategic communication yet. The only presence the Air Force had in the blogosphere of any consequence as of last year was In From the Cold, and given how widely reported that blog's analysis of Minot's nuclear problems were last year, it is entirely possible that blog contributed more than a little to the pair of high profile firings we saw from Air Force leadership last year (which suggests the influence social media is having, perhaps indirectly, on the national security debate). In other words, the Air Force has no blogosphere it can call productive for them anyway, so under the theory something is better than nothing the "every Airman is a communicator" strategy might be a good way to move ahead today while developing a comprehensive approach for tomorrow. In the end, they have time to wait and see what bubbles to the surface of social media as a successful example while developing a more unified strategic communications strategy.
I will say this though. If a military service or organization has something important to say, content they believe in; it doesn't make much sense to me for that organization not to have a blog to build a strategic communications network with. I don't think it is an accident that neither the Air Force or the Navy, organizations having a hard time explaining their strategy at a time the nation is at war, doesn't have a social media strategic communications strategy. After all, talking about their strategic vision and purpose is usually a prerequisite to strategic communications that presents an organizations vision or purpose.
With that said I will add that not talking, through social media or otherwise, also sends strategic communication signals.
For more thoughts on social media and government, check out Matt Armstrong's latest.